Privacy Policy – Ter Ename vakantiewoning
Last updated: 01/09/2026
Ter Ename vakantiewoning respects your privacy and handles your personal data with care. This privacy policy explains what personal data we collect, why we use it and what rights you have.
1. Who are we?
Ter Ename vakantiewoning
Address: Zwijndries 75 - 77 - 79 9700 Oudenaarde (Ename) Belgium
E-mail: vera.denhaene @ telenet.be
Website: https://www.vakantiewoningterename.be
We are responsible for the processing of your personal data as described in this privacy policy.
2. What personal data do we process?
When you contact us by telephone, e-mail or through the contact form, we may process the information you provide, such as:
- name and surname;
- e-mail address;
- telephone number;
- information you provide in your message;
- information concerning your enquiry or stay.
When you make a reservation with us, we may also process data necessary for the reservation, administration, payment and accounting.
3. Why do we use your personal data?
We use your personal data to:
- answer your questions and enquiries;
- organise your stay and reservation;
- communicate with you;
- monitor payments made by bank transfer;
- manage our administration and accounting;
- comply with our legal obligations;
- protect our rights where necessary.
We do not sell your personal data and do not use it for other commercial purposes without a valid legal basis.
4. On what legal basis do we process your data?
We process your personal data in accordance with the General Data Protection Regulation (GDPR).
Depending on the circumstances, processing may be necessary to perform a reservation or contract, to comply with a legal obligation, for our legitimate interests or, where legally required, on the basis of your consent.
5. Who may we share your data with?
We only share your personal data when this is necessary for our services or when we are legally required to do so.
This may include:
- our accountant;
- our bank, where necessary for payment processing and monitoring;
- our hosting or IT service provider;
- public authorities where legally required.
Booking.com
Ter Ename vakantiewoning may also be booked through Booking.com.
When you make a reservation through Booking.com, your personal data is processed by Booking.com in accordance with its own privacy policy. Booking.com is responsible for that processing.
Personal data that you provide directly to Ter Ename vakantiewoning is processed by us in accordance with this privacy policy.
6. Contact form and Google reCAPTCHA
Our website contains a contact form. The information you enter in this form is used to answer your enquiry and is sent to us.
To prevent abuse and spam, we use Google reCAPTCHA. When reCAPTCHA is used, Google may process technical data, including information about your device, browser and IP address, to determine whether the form is being used by a person or an automated program.
This processing is carried out by Google in accordance with its privacy policy.
7. How long do we keep your data?
We do not keep your personal data longer than necessary for the purposes for which it was collected.
Data that we are legally required to keep, for example for accounting and tax purposes, is retained for the period required by law.
Data relating to a reservation or communication may be retained for as long as reasonably necessary for our administration or to establish, exercise or defend our legal rights.
8. Your rights
Subject to the conditions of the GDPR, you have, among others, the right to:
- access your personal data;
- have inaccurate data corrected;
- request the deletion of your data in certain circumstances;
- request restriction of processing;
- object to certain processing activities;
- receive or have your data transferred where the legal conditions for data portability are met;
- withdraw your consent where processing is based on consent.
You can exercise these rights by contacting us at [E-MAIL ADDRESS TO BE COMPLETED].
To protect your personal data, we may ask you to confirm your identity.
9. Cookies
Our website uses a technically necessary session cookie and Google reCAPTCHA.
The session cookie is necessary for the proper functioning of the website and is not used for advertising or personalised marketing.
For more information, please consult our cookie policy.
10. Security
We take appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access.
11. Complaints
If you have a question or complaint about the processing of your personal data, please contact us first at vera.denhaene @ telenet.be
You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA/APD):
Data Protection Authority
Rue de la Presse 35
1000 Brussels
Belgium
E-mail:
12. Changes
We may update this privacy policy when our services or the applicable legislation changes. The most recent version will always be available on our website.